1. Information We Collect

a. Personal Information

We collect various types of personal information when you use our services, including but not limited to:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, and profile picture.
• Payment Information: Credit card details, billing address, and transaction history for purchasing premium content or other services.
• User-Generated Content: Any video, audio, images, or text you upload or stream through Toki Live.
• Device Information: IP address, operating system, device type, device identifiers, mobile network information, browser type, and app version.
• Location Data: Approximate geolocation based on your IP address or GPS information (if enabled).

b. Usage Data

We automatically collect information about your activity on the app or website, including:

• App Usage: Features accessed, session times, interaction with live-streaming content.
• Analytics: Tracking usage patterns, preferences, and clickstream data through cookies and similar technologies.

c. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

• Remember your preferences and settings.
• Authenticate your identity during login sessions.
• Provide personalized content and advertisements.
• Monitor and analyze app performance.

You can manage or disable cookies in your browser settings; however, doing so may affect some functionality.

2. How We Use Your Information

We use your personal data for the following purposes:

• Account Creation and Maintenance: To create and manage your user account, provide customer support, and verify your identity.
• Payment Processing: To process your payments for premium content or subscriptions.
• Improving Services: To personalize your experience, provide recommendations, and enhance our services using analytics and user feedback.
• Marketing and Communication: To send you promotional content and updates. You may opt out of marketing emails at any time.
• Security and Legal Compliance: To prevent fraud, abuse, or any harmful activities, and to comply with legal obligations, including those set by Apple's App Store guidelines.

3. Sharing of Information

We may share your personal information with:

• Service Providers: Trusted third parties who help us operate our services, such as payment processors, hosting providers, and analytics platforms.
• Legal Authorities: To comply with applicable laws, regulations, or court orders, or to protect the safety and integrity of our platform.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party.

We do not sell your personal data to third parties.

4. User Rights and Data Access

a. Access, Correction, and Deletion

You have the right to access, correct, or delete your personal data. You can manage most of your data through your account settings or by contacting us at hello@tokilive.com.

b. Data Portability

Upon request, we will provide you with a copy of your personal data in a structured, commonly used format that you can transmit to another service.

c. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request account deletion at any time, and we will erase your data, except where retention is necessary for legal obligations or legitimate business purposes.

d. Opt-out of Marketing

You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or updating your preferences in the app settings.

5. Children's Privacy

Our services are not intended for children under 17 years of age. We do not knowingly collect personal information from children under 17. If we discover that a child under 17 has provided us with personal data, we will take steps to delete that data.

6. International Data Transfers

We may transfer your personal data to countries other than the one you reside in. These transfers are made in compliance with applicable data protection laws, including GDPR, ensuring adequate protection of your data in international transfers.

7. Security Measures

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including encryption (both at rest and in transit), secure access controls, and regular security audits.

However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

8. Apple's App Store Guidelines Compliance

In compliance with Apple's App Store Guidelines, we ensure that:

• User Consent: You will always have control over your data. We only collect data that is necessary for the operation of the service, and you will be explicitly asked for consent before collecting sensitive information.
• Data Minimization: We only collect and store the minimum amount of data necessary to provide our services.
• Data Deletion Requests: You can request data deletion directly within the app or by contacting us at hello@tokilive.com.
• Parental Controls: The app will include parental control tools where applicable to ensure children's data privacy is protected, in line with Apple's rules.

9. Third-Party Links and Integrations

Our services may include links to third-party websites or integrations, such as payment gateways or social media platforms. Please note that these third-party services have their own privacy policies, and we do not control their data practices. We encourage you to review their privacy policies before providing any personal data.

10. Policy Updates

We reserve the right to update this privacy policy at any time. When we do, we will notify users through in-app notifications or emails. Please review this policy periodically for any updates.

11. Contact Us

For any questions or concerns regarding this privacy policy, or to exercise your privacy rights, please contact us at hello@tokilive.com.